FAQ
Dive into a curated collection of frequently asked questions to discover insights, troubleshoot concerns, and enhance your experience with us. If you can’t find what you’re looking for, don’t hesitate to reach out—we’re here to ensure your journey with us is seamless and satisfying.
I found some error in the course. What to do?
If you come across an error within the course, please first try refreshing the page. If the issue persists, take note of the error details and contact us at emea@rossmax.com. Provide as much information as possible, including the course name and a description of the error, so we can swiftly assist you in resolving the issue.
I can’t open the course. What is wrong?
If you’re unable to access the course, ensure you have a stable internet connection. Clear your browser cache and try again. If the problem persists, please contact us at emea@rossmax.com for further assistance, specifying the course you are trying to access.
Can I take courses on my mobile phone?
Absolutely! Our courses are designed to be accessible on various devices, including mobile phones. Simply log in to your account through your mobile browser or use our dedicated mobile app for a seamless learning experience.
Do I get a certificate when I finish the course?
Yes, upon successful completion of the course, you will receive a certificate of achievement. The certificate will be available for download within your user account. Make sure you fulfill all course requirements to obtain your certificate.
Whom I can contact, if some problems occur?
For any issues or concerns, our dedicated support team is here to help. Reach out to us at emea@rossmax.com with a detailed description of the problem you’re facing. We’ll do our best to provide prompt assistance and ensure your learning experience is smooth and enjoyable.